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Account Name : Optimus Medical Services Pvt Ltd
Bank Name : Yes Bank
Account Number : 009683800001550
IFSC Code : YESB0000096
MICR Code : 682532002
SWIFT Code : YESBINBB

Online Credit / Debit Card Payment

The website meditrawell.com  is own by Optimus medical services Pvt Ltd . The following Terms and Conditions apply generally to all the products and packages sold by Optimus medical services Pvt Ltd. Please ensure you read carefully the Special Terms & Conditions attached to Tour Packages-hotel & car hire bookings.

Mode of Confirmation of Booking (Via SMS or E-mail)

Your payment to the company confirms acceptance of these terms and condition :-

CANCELLATION AND REFUND POLICY

All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancellation request’. Cancellations for the independent/individual tour services should be made with a notice of not less than 7-30 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the trip. appointment cancellations need 15-30 days prior notice, Treatment schedule if done must be done 20 days prior, Please check with our travel consultants at the time of booking for cancellation policy for special event tours.

Surgery & Medical Costs

As listed in the Payment Schedule, you are not required to pay for Procedure Costs until you arrive at the clinic of the relevant Provider. Therefore if you do wish to cancel or postpone your Trip or otherwise not go ahead with any Procedure booked under the Client Services Agreement, provided you have not yet paid the relevant Provider for that Procedure, you will be able to cancel that Procedure without penalty or being required to pay a cancellation fee, subject always to any updated cancellation policy of the Provider.
Flights
Meditrawell uses Flight Centre as its preferred travel agent and accordingly, the Flight Centre Cancellation Policy will apply to all cancellations or changes to Flights booked and paid for by us for the Trip. You can review these terms (which are subject to change) here:

Personal Bookings
Where you have booked your own flights or accommodation for the Trip, you agree that you will be entirely responsible for any cancellation fees, charges or other implications of cancelling or postponing your Trip or any Booking

Please view the information on cancellation policy and cancellation fee as below:

I) If the booking is cancelled 10 days prior to the start of the trip Loss of deposit will be full.
II) If the booking is cancelled 20 days prior to the start of the trip 50% Loss of deposit
III) If the booking is cancelled 30 days prior to the start of the trip 70% Amount will refund
IV) If the booking is cancelled within 0 days prior to the start of the trip 100% Amount will refund

Please Note :

I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
II) Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 30 days of the day of cancellation request
III) Booking which is under no Cancellation/ No Refund, guest/client travelling or person/entity booked will have to pay the service charge to Optimus medical services Pvt Ltd

PRIVACY POLICY 

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Optimus medical services Pvt Ltd he information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale.
Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc. We at Optimus medical services Pvt Ltd condemn the unauthorized reach and misuse and/or disclose of the personal information of the customer and we have strict guidelines and high security features to prevent the same.
Any changes in our ‘Privacy Policy’ will be posted here on the website. Should the customer require any further information on our ‘Privacy Policy’ please send us an email at info@meditrawell.com with ‘Privacy Policy’ written in the subject field. We will ensure reply to the reasonable queries at our earliest possible time.

LIABILITY DISCLAIMER POLICY

We are not taking any responsibility regarding the accuracy of, and disclaim all liability for any error or other type of inaccuracies which relate to the information and description of the flight, vacation, cruise, hotel, cruise, car and other travel products and travel services displayed on our website.
Information, software, application and our product and services those who are published on the website may include inaccuracies or errors. In the addition, the Optimus medical services Pvt Ltd expressly reserves all rights to correct any pricing or any type of error on our website and/or pending bookings and reservations made under an incorrect price. In such cases, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we’ll cancel your booking or reservation without any penalty.
Hotel and resort ratings are displayed on our website and all those ratings are intended as only general guideline, where Optimus medical services Pvt Ltd does not take any guarantee for the accuracy of the ratings of such property.
The service providers of hotel, carriers, and other travel product and services are fully independent and they do not perform as the agent or employees of Optimus medical services Pvt Ltd and we are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
Additionally, Optimus medical services Pvt Ltd doesn’t take any liability and will make no money back in the event of any delay, cancellation, overbooking, strike, force majeure or other reasons beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
The terms and conditions with all limitations are for your acknowledgement regarding the allocation of risk between the parties. All these conditions and limitations are specified in this segment will survive and apply even if any limited remedy specified in these terms of use is found to have failed of its essential purpose. The limitations of liability provided in these terms of use inure to the benefit of the Optimus medical services Pvt Ltd and/or respective agents and suppliers.
Optimus medical services Pvt Ltd serves its customers only as an agent and acts only as a booking agent, there is no liability taken by us for any aspect of preparations and arrangement between the suppliers and the customers as regarding to the standard of the services. In no circumstances shall Optimus medical services Pvt Ltd will be responsible for the services offered by the supplier.