MediTraWell Privacy Policy
MediTraWell Health Tours Pvt. Ltd. (“MediTraWell”, “we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of personal and sensitive information of all visitors to our website, registered users, patients, attendants, and partners. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal and medical information in compliance with the Indian Information Technology Act 2000 & Rules, Digital Personal Data Protection Act (where applicable), and general global best practices.
1. What Personal Data We Collect
We may collect, store and use the following categories of information (“Collected Information”):
A. Information about your visits to and usage of our website/platform:
- IP address
- Geographical location
- Browser type and version
- Operating system
- Referral source
- Duration of visit, page views, and navigation paths
- Behavioural analytics and device information
B. Information collected during enquiries or service-related communication:
- Full name
- Title
- Email address
- Phone number (including WhatsApp number)
- Country of residence / Nationality
- Gender
- Age / Date of birth
- Passport details (if required for travel or visa support)
- Travel and accommodation preferences
- Communication records (emails, chat, forms)
- Call recordings (for quality assurance, training, and dispute resolution)
C. Information submitted for registration or subscription:
- Name
- Email ID
- Phone number
- Consent for communication and marketing
D. Sensitive Medical Information:
- Medical history and current medical condition
- Reports, diagnostics, lab results, and prescriptions
- Doctor’s notes and previous treatment records
- Photographs or images (only when relevant and with explicit consent for treatment planning)
This sensitive medical information is shared strictly with hospitals, doctors, diagnostic centres, or other healthcare-related entities solely for the purpose of arranging and facilitating your medical treatment in India.
2. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance website functionality, analyse browsing patterns, personalise your experience, and improve our services. You may disable cookies through your browser settings; however, this may affect some features of the website. We also use analytics tools to understand user behaviour and improve https://www.meditrawell.com/.
3. Why We Use Collected Information
We use the Collected Information for the following purposes:
- To deliver the services requested by you (consultation, treatment planning, bookings, etc.)
- To communicate updates related to treatment, travel, and accommodation
- To improve our platform, services, and user experience
- For marketing communications and promotional offers (only with your explicit consent)
- For aggregated statistical analysis and internal research
- For educational content creation and sharing (only with your consent)
- To comply with legal and regulatory obligations
4. Lawful Grounds for Processing
We process your data based on:
- Your explicit consent
- Contractual necessity (to provide the requested services)
- Legitimate business interests
- Compliance with legal and regulatory requirements
5. Sharing of Collected Information
We may share your information with:
- Hospitals, doctors, surgeons, diagnostic centres, and other healthcare providers involved in your treatment
- Third-party service providers (IT systems, CRM, payment gateways, communication platforms, visa facilitation partners)
- Legal authorities, government bodies, or regulators when required by law
- Entities involved in fraud prevention, safety, and security
All third parties are bound by strict confidentiality obligations and data processing agreements.
6. Security of Collected Information
We implement reasonable technical and organisational security measures to protect your data, including:
- Secure servers and data encryption (in transit and at rest)
- Role-based access control
- Regular security audits and updates
- Strict confidentiality obligations for all staff and partners
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Transfer of Personal Data
Your personal and medical data may be stored or transferred within or outside India only when necessary for coordinating healthcare, travel, or related services. All such transfers are carried out in compliance with applicable Indian data protection laws and international privacy standards.
8. Data Retention
We retain your personal and sensitive medical data only as long as necessary for:
- Providing the requested services
- Fulfilling legal, regulatory, or accounting requirements
- Resolving disputes
- Or until you request deletion (subject to legal permissions and our legitimate interests)
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Third-Party Websites
Our website https://www.meditrawell.com/ may contain links to external websites and services. We are not responsible for the privacy practices, content, or security of those third-party websites.
11. Access to Your Personal Data & Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally permissible)
- Withdraw consent at any time
- Object to certain processing activities
- Lodge a complaint with the relevant data protection authority if you believe your data is being misused
To exercise any of these rights, please contact us at the details provided below.
12. Contact Us
MediTraWell Health Tours Pvt. Ltd.
Wide Reach Residency, 4th Floor,
Rd Number 1, Kukatpally Housing Board Colony,
Kukatpally, Hyderabad, Telangana 500072
Phone: +91 7659076032
Email: info@meditrawell.com
Website: https://www.meditrawell.com/
By using our website, submitting an enquiry, or availing our services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.